When using a manual or automatic satellite dish at times it can fail to pick up a signal meaning that you’re not getting any coverage on the TV.
When your satellite dish isn’t picking up a signal or doesn’t appear to be working, you’ll know this is happening by two things: no picture on your TV or the satellite dish is going around and around.
There could be a few reasons why your dish will not pick up the signal, which could relate to your location or an issue with the dish itself:
Move locations:
The most common reason a satellite dish isn't picking up signal is that you’re parked in a black spot, or high trees/buildings could be blocking your signal.
First, try moving your parking location
Go outside and look up at your dish:
- The long arm should be in the opposite direction of the dish.
- If they are together, you will need to pull it away. See the diagram below (this is the correct position):
Neither of these work:
If you still cannot pick up a good signal or your satellite dish doesn’t appear to be working. It could be a fault that needs fixing by an expert. Please call the TrailLite Service Centre to make an appointment to have us or one of our authorized TrailLite service agents take a look.
Check your TV:
You can triple-check that any faults that might be occurring have nothing to do with your TV by following our TV troubleshooting guide.